Customer Sales Executive vacancy at W3 Clothing in Malviya Nagar, Jaipur

Customer Sales Executive

W3 Clothing

Key Points

Malviya Nagar/Jaipur

2L-3L/Year

Male/Female

Job Description

Are you a customer sales rockstar with excellent English and Hindi communication skills and strong MS Office (Excel) skills? Join our team!

As a Customer Sales Executive, you will handle customer queries, convert inquiries into sales, and ensure an excellent buying experience from first message to final delivery.

Key ResponsibilitiesHandle customer inquiries via phone, WhatsApp, and chat in a professional and timely manner.
Convert inquiries into sales by understanding customer needs, recommending the right products, and closing orders confidently.
Manage the full sales cycle: product guidance, size/help, pricing, order confirmation, payment follow-ups, and delivery coordination.
Resolve customer complaints/issues with empathy and efficiency, ensuring customer satisfaction and repeat purchases.
Upsell and cross-sell relevant products (combos, accessories, add-ons) to improve order value.
Coordinate with internal teams (operations, warehouse, accounts, design) to resolve order-related or complex customer issues.
Maintain customer records and sales tracking using MS Excel/Google Sheets (leads, conversions, follow-ups, cancellations, refunds).
Prepare basic reports (daily sales, conversion rate, response time, common objections) and suggest improvements.
Follow sales scripts and processes, and contribute to improving customer sales SOPs and communication templates.
Stay updated on product catalog, ongoing offers, policies, and brand tone to ensure accurate communication.
Required Skills & QualificationsStrong spoken and written English + Hindi
Confident in sales conversations, negotiation, and closing
Good MS Excel / Google Sheets skills (basic formulas, tracking, reporting)
Customer-first attitude with problem-solving mindset
Ability to multitask and work in a fast-paced environment
Prior experience in customer sales/support is a plus (e-commerce preferred)
What Success Looks LikeFaster response times and better customer experience
Higher conversion rate from inquiries to orders
Higher repeat orders and improved customer satisfaction
Clean reporting and follow-up discipline

Skill Preference

Verbal Communication Relationship Building Sales Analytics Channel Sales Distributor Sales Teamwork Problem-Solving Time Management

Qualification:

12th Pass

Working Days:

6 days per week

Experience:

Fresher/Experienced

No. of openings:

Additional Requirements:

Aadhar Card

Customer Sales Executive

Key Points

Job Description

Skill Preference

Qualification:

Working Days:

Experience:

No. of openings:

Additional Requirements:

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