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E-Commarce Executive

ROYAL SON

Key Points

Jagatpura/Jaipur

2L-3L/Year

Male

Job Description



? 1. E-Commerce Executive – Role Overview

An E-Commerce Executive manages end-to-end online business operations, including product listing, order processing, inventory, ads, fulfillment, and performance analysis across platforms like Amazon, Flipkart, and Shopify.

? The goal: Increase sales, optimize operations, and maintain smooth order fulfillment.


? 2. Core Roles & Responsibilities (Detailed)

? A. Order Processing & Management

     Monitor daily incoming orders (Amazon, Flipkart, website)      Verify payment status (COD/Prepaid)

     Process orders in ERP/internal tools

     Coordinate with warehouse for dispatch

     Handle cancellations, returns (RTO), and refunds      Track delivery status and resolve delays



? B. Inventory Management

     Maintain real-time stock across all marketplaces      Prevent overselling & stock-outs

     Coordinate with warehouse for stock updates

     Plan stock replenishment based on sales trends      Manage dead stock and fast-moving SKUs


? C. Product Listing Management

     Create and optimize listings (Title, Bullet Points, Description)      SEO optimization using keywords

     Upload images, videos, A+ content (Amazon)      Category mapping and attribute accuracy

     Fix listing errors and suppressed listings



? D. Ads & Campaign Management

     Run ads on Amazon PPC, Flipkart Ads

     Optimize campaigns (CPC, ROAS, ACOS)      Keyword research and bid adjustments

     Monitor daily ad spend and performance      Scale profitable campaigns


? E. Fulfillment & Logistics Management

     Manage fulfillment models (FBA, FBM, Warehouse dispatch)      Track shipments and delivery timelines

     Coordinate with courier partners

     Manage warehouse operations and stock movement      Handle damaged/lost shipment cases




? F. Internal Tools & Dashboard Monitoring     Use ERP tools, seller panels, and analytics dashboards      Monitor:


     Order errors

     Inventory sync issues      Pricing issues

     Ensure smooth integration between systems



? G. Performance & Account Health Monitoring

     Track KPIs:

     Order Defect Rate (ODR)      Cancellation Rate

     Late Shipment Rate

     Maintain account health on Amazon/Flipkart      Avoid penalties and suspensions


? H. Sales & Data Analysis (Advanced Reporting)

     Prepare daily, weekly, monthly reports      Analyze:

     Revenue trends

     Product performance      Category growth

     Forecast future sales

     Identify best-selling & low-performing products


? I. Customer Support Coordination

     Resolve customer queries

     Manage reviews & feedback

     Handle negative reviews professionally      Improve customer satisfaction


? 3. Required Skills (All-Department Knowledge)

Technical Skills:

     Marketplace knowledge (Amazon, Flipkart, Shopify)


     Excel (Advanced):

     VLOOKUP / XLOOKUP

     Pivot Tables

     Data dashboards      Ads knowledge (PPC)

     Inventory tools & ERP systems


Analytical Skills:

     Data interpretation      Sales forecasting

     ROI & profit analysis


Soft Skills:

     Communication      Problem-solving

     Time management      Multi-tasking


Skill Preference
Qualification:

Graduation

Working Days:

6 days per week

Experience:

10-20 Years

No. of openings:

2

Additional Requirements:

PAN Card Aadhar Card
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