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Telecaller

NEXUS SECURE INSURANCE SERVICES

Key Points

Nirman Nagar/Jaipur

1.2L-2L/Year

Female

Job Description

We are looking for a Tele Caller to join our team Nexus secure insurance services . This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Industry. The role offers In Hand Salary with Incentives and a dynamic environment with opportunities for growth.

Key Responsibilities:

  • Handle customer calls in a professional and efficient manner
  • Address customer queries, concerns, and complaints with a problem-solving approach
  • Maintain accurate records of customer interactions and follow-ups
  • Provide timely and relevant information to customers to resolve their issues
  • Work collaboratively with other teams to escalate and resolve complex issues
  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th pass and Experience Range is 6 month -1 yrs. You will be responsible for resolving customer queries, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 Working Days a week during the Day shift.

Skill Preference
Qualification:

12th Pass

Working Days:

6 days per week

Experience:

Fresher/Experienced

No. of openings:

1

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