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Telecaller

S R Communication

Key Points

Mansarovar/Jaipur

1.2L-2L/Year

Female

Job Description

A Telecaller for Vodafone Idea (Vi) serves as the primary phone contact for customers. The position involves making outbound sales calls, answering inbound service queries, handling plan upgrades, and assisting customers with MNP (Mobile Number Portability) or prepaid-to-postpaid conversions while delivering a professional phone experience.



Key Responsibilities

  • Outbound Calling: Call potential or existing Vi subscribers to pitch postpaid upgrades, international roaming packs, and value-added services.
  • Target Achievement: Meet daily/weekly calling volume targets, conversion ratios, and customer resolution SLAs.




Key Requirements


Skill / Qualification Expectation Education - 12th Pass / Undergraduate / Graduate in any stream.

Experience - 0–2 years (Freshers with good communication skills are welcome).

Languages - Fluency in Hindi and basic English (Local regional language fluency is a plus).

Skills - Good phone demeanor, persuasive sales technique, and active listening.

Skill Preference
Qualification:

10th or Below

Working Days:

6 days per week

Experience:

Fresher/Experienced

No. of openings:

1

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