Billgosling India Pvt Ltd
Tonk Road/Jaipur
2L-3L/Year
Male/Female
Agent Customer support representative
6 days working Day shift
Job Level – Executive
Reports to- Team Leader
Designation – Agent, Customer Service Representative
Job Description Summary
Interacts with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features. Helps customers when they are faced with problems or need information and/or ensure customer information is updated accurately.
DUTIES AND RESPONSIBILITIES
· Help customers with complaints and questions, give customers information about products and services
· Ensure to deliver BGO and client metrics and expectations on a regular basis.
· Ensure customer satisfaction and provide professional customer support
· Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines
· Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer’s account information
· Champion company core values and other company programs
· Other duties as assigned
Graduate
6 days per week
Fresher/Experienced
60
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