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Customer Support Executive

Wowidea Consultingminds Private Limited

Key Points

Bais Godam/Jaipur

1.2L-3L/Year

Female

Job Description

Job Title: Customer Support Executive

Industry: Women’s Clothing (D2C/Fashion Retail /Online)

Location: Bais Godam, Jaipur

Salary Range: ₹20,000 – ₹25,000 per month

Experience Required: 2-5 years

Gender Preference: Female candidates preferred (if applicable for brand representation)

Language: Excellent spoken and written English is mandatory

Job Responsibilities:

  • Handle customer queries and complaints across various channels – phone, email, chat, and social media.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Provide accurate information about products, orders, returns, shipping, and policies.
  • Coordinate with logistics, warehouse, and internal teams to ensure smooth customer service.
  • Record and track customer interactions and feedback using CRM tools.
  • Follow up with customers to ensure issues are resolved.
  • Assist in building customer loyalty and repeat business through exceptional service.

Key Requirements:

  • Excellent verbal and written communication skills in English.
  • Prior experience in fashion/e-commerce customer support is a plus.
  • Strong problem-solving abilities and patience.
  • Familiarity with tools like Shopify, Zoho, Freshdesk, or similar CRMs is preferred.
  • Basic computer skills (MS Excel, Gmail, etc.).
  • Professional, well-groomed, and customer-focused demeanor.
  • Willingness to work from the office in Bais Godam, Jaipur.

Benefits:

  • Fixed salary between ₹20,000–₹25,000 per month based on experience.
  • Opportunity to work with a fast-growing fashion brand.
  • Professional development and performance-based growth opportunities.


Skill Preference
Qualification:

Graduate

Working Days:

6 days per week

Experience:

1-3 Years

No. of openings:

2

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