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Customer Relationship Executive - HL & LAP

Array Job

Key Points

Vaishali Nagar/Jaipur

1.2L-4L/Year

Male/Female

Job Description

Job Location: Jaipur

Department: Secured Loans



Job Role & Responsibilities:


  Lead Generation & Conversion


  Identify and source new customers for Home Loan & LAP products through field visits, references, DSAs, builders, and channel partners.

  Maintain and expand relationships with builders, real estate agents, and property consultants to generate leads.

  Convert bank branch walk-ins and inquiries into loan applications.


  Customer Interaction & Relationship Management


  Meet potential customers, understand their loan requirements, and explain product features, eligibility criteria, interest rates, and documentation.

  Ensure smooth on-boarding of customers by assisting in loan application and documentation process.

  Provide regular updates to customers on loan status and ensure high service quality.


  Business Development & Targets


  Achieve assigned sales targets for Home Loan & LAP disbursements.

  Cross-sell banking and insurance products wherever applicable.

  Track market trends, competitor products, and pricing to stay competitive.


  Documentation & Compliance


  Collect and verify KYC, financial statements, property documents, and other required papers.

  Coordinate with credit, legal, and technical teams for file processing and approvals.

  Ensure compliance with bank policies, RBI guidelines, and regulatory norms.


  Portfolio Management


  Maintain healthy customer relationships for repeat business and referrals.

  Ensure timely disbursement and post-disbursement services.

  Monitor customer satisfaction and handle queries, complaints, or escalations.


Key Skills & Competencies:


  Strong communication & interpersonal skills.

  Knowledge of Home Loan & LAP product features, policies, and processes.

  Sales-oriented with negotiation and persuasion skills.

  Basic understanding of financial statements, credit appraisal, and property evaluation.

  Self-motivated and target-driven.


Qualifications & Experience:


  Graduate / Postgraduate (Any stream, preferably Finance / Management).

  0.6–3 years of experience in retail loan sales (Home Loan, LAP, Mortgage products).

Skill Preference
Qualification:

Graduation

Working Days:

6 days per week

Experience:

1-3 Years

No. of openings:

10

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