Tapovan Essence
C-Scheme/Jaipur
1.2L-2L/Year
Male
Customer Support Specialist (Order & Vendor Operations)
Tumgifts.com (A unit of Quartz Horizon Pvt Ltd) Address: J Startup House - Coliving & Coworking, Jaipur - C Scheme, Bhawani Singh Lane, near News 18 Channel, C Scheme, Lalkothi, Jaipur, Rajasthan
Order & Cart Management:
○ Monitor and manage Abandoned Carts; proactively reach out to customers via email or WhatsApp to assist in completing their purchases.
○ Process Order Amendments (address changes, timing updates, or product swaps) quickly to ensure delivery timelines are met.
○ Track order statuses from "Received" to "Delivered," keeping customers informed of any delays.
● Vendor Sourcing & Coordination:
○ Identify and coordinate with Vendors based on the customer’s specific
delivery location and order requirements (e.g., cakes, flowers, or personalized gifts).
○ Negotiate with local sellers to ensure product quality and adherence to "Source Market Prices."
○ Manage vendor relationships to ensure high fulfillment rates and timely pickups.
● Customer Enquiries:
○ Respond to pre-purchase and post-purchase enquiries across multiple channels (Live Chat, WhatsApp, Email).
○ Provide expert advice on products for specific Occasions and Festivals (e.g., Mother’s Day, Siblings Day, etc.).
● Problem Resolution:
○ Handle return requests and withdrawal enquiries with empathy and according to company policy.
○ Resolve delivery discrepancies by communicating directly with delivery
Graduation
6 days per week
1-3 Years
1
Job Dhundo Aasani Se
Download the app now
Category -
City -
Area -
Wanna join JobsKart team ?
Mail us on info@jobskart.co
Share