Front Office Associate vacancy at Lotus Vista Hotel in Kesroli, Alwar

Job Description

Front Office Associate (Night Shift) – Job Description

Job Title

Front Office Associate (Night Shift)

Job Summary

The Front Office Associate is responsible for managing front desk operations during the night shift, ensuring excellent customer service, handling guest inquiries, and maintaining accurate records. The role requires professionalism, strong communication skills, and the ability to work independently.

Key Responsibilities

Welcome guests and visitors in a courteous and professional manner.
Perform check-in and check-out procedures efficiently.
Answer phone calls, emails, and guest inquiries.
Handle reservations, room assignments, and billing transactions.
Maintain accurate guest records and daily reports.
Monitor the reception area and ensure security procedures are followed during the night.
Coordinate with housekeeping, maintenance, and other departments to resolve guest requests.
Handle guest complaints calmly and provide appropriate solutions.
Process payments and reconcile cash, card, and other transactions at the end of the shift.
Prepare handover reports for the morning shift.
Ensure the lobby and reception area remain clean, organized, and presentable.

Requirements

High school diploma or bachelor's degree (preferred).
Previous experience in front office, reception, customer service, or hospitality is an advantage.
Good verbal and written communication skills.
Basic computer knowledge and familiarity with MS Office and hotel/property management software is preferred.
Strong customer service and problem-solving skills.
Ability to work independently during night shifts.
Professional appearance and positive attitude.

Preferred Skills

Excellent interpersonal and communication skills.
Strong organizational and multitasking abilities.
Attention to detail and accuracy.
Ability to remain calm under pressure.
Flexibility to work weekends, holidays, and overnight shifts.

Working Hours

Night Shift (typically 10:00 PM – 7:00 AM or as assigned)

Front Office Associate

Key Points

Job Description

Skill Preference

Qualification:

Working Days:

Experience:

No. of openings:

Additional Requirements:

Similar Jobs

F&B Manager

Housekeeping Attendant

Guest Relations Executive

Housekeeping Attendant

GENERAL MANAGER HOTEL

F&B Steward

Home cook

Chef

Scan Karo

Invite your Friend

Jobs by City

Jobs by Category

City