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Customer Support Executive

Terra Cacia India Pvt Ltd

Key Points

Ajmer Road/Jaipur

2L-5L/Year

Male/Female

Job Description

Key Responsibilities and Accountabilities:

  • Assist customer in resolving any open requests for support, assistance, information on upgrading etc.
  • Complete Training Needs Analysis to confirm the Training is applicable.
  • Design Training content with the Learners needs in mind.
  • Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, for Email/calls.
  • Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.)
  • Completes all training and development activities in timely manner.
  • Understanding of escalation handling procedures.

Main Job Requirements:

Education

  • Graduate in any stream.

Work Experience

  • Freshers
  • Understanding & Knowledge of E-commerce

Required Skills:

  • Language Skills: English and Hindi 


Skill Preference
Qualification:

12th Pass

Working Days:

6 days per week

Experience:

Fresher/Experienced

No. of openings:

10

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