Category -
City -
Area -
3L-6L/Year
Male/Female
On-Site
Full Time
Day Shift
Bais Godam, Jaipur
Position Description: We are seeking a highly motivated and experienced Customer Service Manager specializing in After Sales Support to join our team. The ideal candidate will have a proven track record in service and support management, ensuring customer satisfaction and enhancing post-sales processes. Designation: Customer Service Manager - After Sales Support Responsibilities & Duties: • Team Leadership: Lead and manage a team of after-sales support specialists, providing guidance, coaching, and performance feedback to ensure high-quality service delivery. • Customer Relationship Management: Develop and maintain strong relationships with customers, addressing their queries, concerns, and escalations in a timely and effective manner. • Process Improvement: Continuously review and enhance after-sales support processes to optimize efficiency, reduce response times, and improve customer satisfaction levels. • Training and Development: Conduct training sessions for team members to enhance their product knowledge, service skills, and problem-solving capabilities. • Data Analysis: Analyze customer feedback, service metrics, and support data to identify trends, issues, and areas for improvement, implementing corrective actions as necessary. • Cross-functional Collaboration: Collaborate with other departments such as sales, product development, and quality assurance to ensure a seamless customer experience throughout the after-sales process. • Compliance: Ensure adherence to company policies, procedures, and service standards, maintaining a high level of professionalism and integrity in all interactions. Qualifications: • Bachelor's degree in Business Administration, Management, or a related field (preferred). • Proven experience (5 years) in customer service management, with a focus on after-sales support. • Proven past experience in both voice and non-voice support is a mandatory requirement for this role, demonstrating proficiency in handling diverse customer interactions and resolving issues across various communication channels. • Strong leadership skills with the ability to motivate and develop a team. • Excellent communication and interpersonal abilities, with a customer-centric approach. • Analytical mindset with experience in data-driven decision-making. • Familiarity with CRM systems and service management tools. • Knowledge of relevant industry regulations and best practices. • Certifications in customer service or related areas (an advantage). Salary: 3 Lakh – 6 Lakh per Annum Location: Jaipur (Work from office) Please share your resume at “hr@balwaan.com” or “hiring@balwaan.com”
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