Career Hollic HR Solutions
Mansarovar/Jaipur
4L-5L/Year
Male/Female
Responding to Inquiries: Addressing customer questions and concerns via phone, email, social media, or in-person interactions.
Gorgias
Resolving Complaints: Identifying issues and providing appropriate solutions to resolve customer problems effectively and efficiently.
Userpilot
+4
JustCall
+4
Gorgias
+4
Providing Product and Service Information: Offering detailed and accurate information about the company's offerings to assist customers in making informed decisions.
Gusto
Processing Orders and Transactions: Handling order placements, payments, and ensuring accurate and timely delivery of products or services.
Maintaining Customer Records: Updating and managing customer information in the company's database to ensure accuracy and facilitate personalized service.
Collaborating with Other Departments: Working closely with sales, technical support, and other teams to address customer needs and improve service delivery.
Key skills for a CSR include effective communication, problem-solving abilities, empathy, active listening, and proficiency in using computer systems and customer relationship management (CRM) software. While specific qualifications may vary, a high school diploma is typically required, and some positions may prefer candidates with relevant experience or higher education
Graduate
6 days per week
Fresher/Experienced
30
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