Category -
City -
Area -
2L-3L/Year
Male/Female
On-Site
Full Time
Day Shift
Keshav Nagar, Udaipur
Reporting to: Area Manager Repartees: Brew Masters, Operation Trainees, Team Members. KRA: 1.Translating company’s objectives in the region 2.Ensure store compliance with company’s operational procedures 3.Lead, motivate & develop team to maximize profits 4.Drive customer focus through service standards in area Knowledge, Skills & Abilities: Excellent communication & influencing skill Result oriented Financial awareness & understanding of P&L Ability to strategize & analyze reports Sales & marketing orientation Planning & organizational skills Building & developing high performance team Operating system & internet skills Qualifications: Exposure: BHM graduate preferred / Graduation Mandatory 2 - 4 years of experience in handling multiple F&B units ,Hotel /Hospitality Retail or related industry exposure (KFC,MC Donald,Pizza Hut,Dominos/Pizza Corner/Any Hotels/Any Retail) Key Words: Steward/Captain/Store Manager/Store Incharge/Shift Manager/Assistant Store Incharge/Outlet Manager/Outlet incharge/Store Assistant) Duties & Responsibilities: Financial: Supervise an individual outlet. Maximize Café sales performance and drive profits. Sales forecasting and apportioning targets across teams. Asset & Equipment maintenance. Assuring the Timely & Accurate indent is placed for the café. Wastage control measures. Ensuring the compliance of the SOPs on cash & all the tenders. Timely forecast of the stock in order to ensure the smooth operation of the cafe. Learning & Development Management: Retention of manpower. Motivating the team to ensure the sales target in met. Briefing the team on a daily basis to ensure the team understands the importance SOPs Ensure the team is groomed to move to the next level. Grievance handling & solving issues. Ensure the Training Certification of team members. Process Indicators: Ensuring all the documentation related to the café is done on time (Sales Reports/ Café Registers). Ensuring the Quality Audits done on day to day basis. Implementation of SOPs. Efficient utilization of the manpower by means of effective charting out the duty rooster. Integrity, cost controllable & Waste Management. Ensuring 90% score in the Management Visit Report. Customer orientation: Ensure all the Customer complaints are resolved. Analysis of Customer database complaints & drive the footfall in the cafes. Ensuring the MAST & SOPs is followed by the team in the café to drive customer focus. Ensuring the Training norms are met. Ensuring 90% score in the Management Visit Report.
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