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4 weeks ago

Café Manager

FRETUS FOLKS INDIA PVT LTD

2L-3L/Year

Male/Female

On-Site

Full Time

Day Shift

Keshav Nagar, Udaipur

Job Description

Reporting to: Area Manager Repartees: Brew Masters, Operation Trainees, Team Members. KRA: 1.Translating company’s objectives in the region 2.Ensure store compliance with company’s operational procedures 3.Lead, motivate & develop team to maximize profits 4.Drive customer focus through service standards in area Knowledge, Skills & Abilities: Excellent communication & influencing skill Result oriented Financial awareness & understanding of P&L Ability to strategize & analyze reports Sales & marketing orientation Planning & organizational skills Building & developing high performance team Operating system & internet skills Qualifications: Exposure: BHM graduate preferred / Graduation Mandatory 2 - 4 years of experience in handling multiple F&B units ,Hotel /Hospitality Retail or related industry exposure (KFC,MC Donald,Pizza Hut,Dominos/Pizza Corner/Any Hotels/Any Retail) Key Words: Steward/Captain/Store Manager/Store Incharge/Shift Manager/Assistant Store Incharge/Outlet Manager/Outlet incharge/Store Assistant) Duties & Responsibilities: Financial: Supervise an individual outlet. Maximize Café sales performance and drive profits. Sales forecasting and apportioning targets across teams. Asset & Equipment maintenance. Assuring the Timely & Accurate indent is placed for the café. Wastage control measures. Ensuring the compliance of the SOPs on cash & all the tenders. Timely forecast of the stock in order to ensure the smooth operation of the cafe. Learning & Development Management: Retention of manpower. Motivating the team to ensure the sales target in met. Briefing the team on a daily basis to ensure the team understands the importance SOPs Ensure the team is groomed to move to the next level. Grievance handling & solving issues. Ensure the Training Certification of team members. Process Indicators: Ensuring all the documentation related to the café is done on time (Sales Reports/ Café Registers). Ensuring the Quality Audits done on day to day basis. Implementation of SOPs. Efficient utilization of the manpower by means of effective charting out the duty rooster. Integrity, cost controllable & Waste Management. Ensuring 90% score in the Management Visit Report. Customer orientation: Ensure all the Customer complaints are resolved. Analysis of Customer database complaints & drive the footfall in the cafes. Ensuring the MAST & SOPs is followed by the team in the café to drive customer focus. Ensuring the Training norms are met. Ensuring 90% score in the Management Visit Report.

Qualification
Graduate(BHM)
Experience
1-3 Years
Working Days
6
No. of Openings
10
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