Category -
City -
Area -
2L-3L/Year
Male/Female
On-Site
Full Time
Day Shift
Malviya Nagar, Jaipur
AsJOB DESCRIPTION
Job Title: ASSISTANT MANAGER - OPERATIONS
GENERAL PURPOSE OF THE POSITION
The purpose of this position is to assist the Unit Head in running Cinema Operations by being responsible for:
1. Training & certifying 100% staff on all the tasks and processes
2. Training & follow up on HK staff/ Agency to execute hygiene and cleanliness SOPs
3. Increasing Customer Satisfaction4. Executing all the SOPs as per company standards
5. Increasing Club Cinepolis memberships
6. Increasing in F&B Sales
7. Controlling COGS
JOB FUNCTIONS
1 General Job Responsibilities:
1. Being present in the customer areas during shift hours to meet the patrons, assist and address their
concerns/escalations to complete satisfaction.
2. Driving implementation of all the operations processes as per the SOPs to improve the quality of services
with integrity and sincerity.
3. Highlighting critical concerns to the Unit Head immediately and following up to closure.
4. Ensuring the complete team properly groomed and briefing them in each shift by following the set briefing
process religiously. Guiding and motivating team with effective action plan to achieve the set targets and
maintain high standards of service.
5. Ensuring safety and security of the property by supervising Frisking done by Security, and maintenance of
entries of various goods/items/vendors etc. that come in the property.
6. Adhering to People Practices and policies by ensuring effective rostering and engagement activities to keep
the employees motivated to have positive work environment.
2 F&B Responsibilities:
1. Maintaining Cost of Goods sold as per the defined budgets.
2. Checking the control points and analysing the reasons to minimize the wastages and pilferages through
innovative initiatives.
3. Ensuring all the inventory processes are followed in managing the consumable and non-consumable items
4. Coordinating with the concerned stakeholders for timely delivery of the all the items to avoid any kind of
3 Training Responsibilities:
1. Conducting trainings and certifications for all the team (Including HK, Security, Outsourced as applicable)
members at the Cinema as per the Training Calendar and Process Training Plan.
2. Driving training all the Housekeeping (HK) staff on all processes for Cleanliness and Hygiene:
a. Preparing monthly training (Initial Training & Follow Up) plan for all the existing and new resources in HK
team.
b. Ensuring delivery of trainings as per the plan from all the stakeholders including self.
c. Maintaining training material, formats & training records for staff.
3. Supervising execution of Cleanliness and Hygiene processes by:
a. Assessing HK Supervisor's and team's performance against the trainings provided.
b. Providing inputs to UH for Monthly HK Agency feedback meetings to improve HK services.
4. Ensuring that Fire Safety and First Aid trainings are conducted for 100% staff present at the cinema every
month.
4 Box Office Responsibilities:
1. Ensuring budgeted customers register with Club Cinepolis at the Box Office.
2. Addressing all the queries from patrons related to Club Cinepolis membership, redemption and usage of
cards.
3. Validating the Programming schedule and getting it acknowledged by Unit Head as well before it is open to
customers.
4. Ensures 100% compliance to all the internal as well as regulatory processes related to selling of movie
JOB DIMENSIONS
HR COMPENSATION
CONCEPT MANDATORY DESIRE
INTERNAL
1 Unit Head
2 Patron Delight Officers
3 HR Coordinators
4 Cinepolite Associates
5 HO
6 Regional Managers
FUNCTION
Overall operations, Training report, On duty
Staff, F&B report, BO report.
Issues relating to staffing, SOP's
Staffing issues, Leave Management
Team involvement
Regional Manager- F&B report, BO report,
EXTERNAL
1 Agency
FUNCTION
Builds up retailer contacts for sales of tickets
AGE
EDUCATION
SPECIALITY
LANGUAGE TO USE
LOCATION
EXPERIENCE
YEARS OF
EXPERIENCE
Minimum 23 Years
Hotel Management Graduate
Hotels, Restaurant Background, Retail
ENGLISH & Local language
Cinema
Hotel/Restaurants/Service
Industry in Operations.
01 - 03 Years
23- 27 Years
IHM.
Hotels and Restaurant Background
English and Local language
Cinema
Hotel/Restaurants/Service Industry in
Operations.
3+ Years of experience.
TÉCNICAL
1 Analytical
2 Customer handling
3 Customer service
4 Team player
SOFT
Communication skills
Team player
Ability and Openness to learn
LEVEL OF INTERACTION
LEVEL OF COMMUNICATION
JOB PROFILE
KNOWLEDGE AND ABILITIES
LEVEL ID. (mark tick if applicable)sist operations manager, Coordinate and liaise with team and Maintain operations records.
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