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5 hours ago

Telecaller

FLICK SPACE PVT LTD

1.2L-2L/Year

Male/Female

On-Site

Full Time

Day Shift

Ramnagar, Jaipur

Job Description

Calling customers & selling or giving information about the Key Responsibilities:

Outbound/Inbound Calls:

Make outbound calls to prospective customers or follow up on leads.
Receive inbound calls from customers and address their queries.
Provide product/service information to customers in a clear and convincing manner.

Customer Engagement:

Engage with customers, understand their needs, and offer relevant solutions.
Encourage customers to purchase, subscribe to, or inquire further about company products or services.

Data Management:

Maintain and update customer databases and records of interactions.
Input customer feedback and notes from conversations into CRM systems.

Sales Target Achievement:

Achieve set targets for outbound calls, leads generated, or sales conversions.
Upsell and cross-sell products/services when possible.

Customer Support:

Handle customer complaints, queries, and resolve issues promptly.
Provide excellent customer service to ensure customer satisfaction.

Reporting:

Report daily or weekly progress to supervisors regarding call volume, outcomes, and customer feedback.
Track and report issues or complaints for further resolution.

Follow-Up:

Follow up on leads or missed calls and ensure they are appropriately handled.
Keep track of pending customer queries and follow up until resolved.

Skills and Qualifications:

Communication Skills: Excellent verbal communication and listening skills.
Persuasion Skills: Ability to influence and convince customers effectively.
Customer Service: Strong customer orientation and problem-solving abilities.
Time Management: Ability to handle multiple calls and tasks efficiently.
Basic Computer Skills: Familiarity with CRM software, MS Office, and internet navigation.
Multitasking: Ability to manage calls while simultaneously updating customer information.

Education & Experience:

Education: High School Diploma or equivalent (Bachelor’s degree preferred).
Experience: Previous experience in telecalling, customer service, or sales is an advantage but not mandatory.

company's product and can manage outbound & inbound calls.

Skill Preference

Qualification

Graduate(Any Graduate)

Experience

1-3 Years

Working Days

6

No. of Openings

25

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