Category -
City -
Area -
2L-3L/Year
Female
On-Site
Full Time
Day Shift
C-Scheme, Jaipur
As a Client Service Executive, you will be the primary point of contact for our clients, ensuring their needs are met and issues are resolved promptly. You will build and maintain strong relationships with clients, understand their requirements, and coordinate with internal teams to deliver solutions effectively. The ideal candidate will possess excellent communication skills, a customer-centric approach, and a proactive attitude toward problem-solving. Key Responsibilities Serve as the main point of contact for assigned clients, addressing inquiries, resolving issues, and providing timely responses to their needs. Develop and maintain strong relationships with clients to understand their business objectives, challenges, and requirements. Collaborate with internal teams, including sales, marketing, and operations, to ensure client satisfaction and successful project delivery. Proactively identify opportunities to upsell or cross-sell services to existing clients based on their needs and preferences. Prepare and deliver client presentations, reports, and proposals as needed. Monitor client satisfaction levels through regular feedback and surveys, and take necessary actions to address any areas of improvement. Stay updated on industry trends, market changes, and competitor activities to provide valuable insights to clients and internal teams. Assist in the onboarding process for new clients, ensuring a smooth transition and clear communication of expectations. Maintain accurate records of client interactions, transactions, and communications using CRM software. Uphold company policies and procedures, ensuring compliance with regulatory standards and ethical practices. Qualifications - Excellent communication skills, both verbal and written, with the ability to articulate complex ideas clearly and concisely. - Strong interpersonal skills and the ability to build rapport and trust with clients and colleagues. - Demonstrated problem-solving abilities and a proactive approach to addressing client needs and concerns. - Proficiency in Microsoft Office Suite and CRM software. - Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment. - A keen eye for detail and a commitment to delivering high-quality service. Benefits - Health insurance coverage - Retirement savings plan - Paid time off and holidays - Professional development opportunities - Employee discounts and perks
Wanna join JobsKart team ?
Mail us on info@jobskart.co
Share